FAQ

What is required when I attend an event?
Each guest attending a ticketed event must have their ticket or proper event credentials. If you are picking your tickets up at Will Call, you must provide a valid driver’s license or photo I.D. along with the credit card used to purchase the tickets. The name on the photo I.D. must match the name on the order.

Can I sit somewhere other than my ticketed seat?
All guests must sit in the location designated on their ticket by section, row, and seat number. Only one person is allowed to occupy a seat unless you have a child under the age of 2. Standing on chairs, rails, and the middle of the aisle is prohibited.

How do I purchase accessible seating?
ADA seating is available as requested. Please call the Savannah Civic Center Box Office at (912) 651-6557 to make the ADA seating request.

What if I need a listening device or wheel chair?
Guests will need to bring a proper form of identification to exchange for listening devices. We do not issue wheelchairs.

What do I need to purchase an alcoholic beverage?
Guests 21 years of age or older may purchase alcoholic beverages at the Civic Center. You must provide proper identification to receive a wristband that will allow you to purchase alcohol. All persons with an alcoholic beverage in hand must have on a wristband.

Can I distribute flyers or sell t-shirts after an event?
Guests may not sell food, beverages, souvenirs or programs in or on the Civic Center property. Guests will not vend, solicit, distribute, or collect contributions of any kind for any purpose on the premises.

Is smoking allowed?
Smoking of any kind is prohibited inside the building by all patrons and employees. Please see the staff for designated smoking areas outside the building.

Can I bring my service animal?
Every person with a disability has the right to be accompanied by a service animal trained to assist the person with his or her specific disability. Service animals must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the person with the disability rather than the aisle. If the service animal poses as a threat to the safety of other patrons, the patron and service animal may be escorted off the property. No other animals are allowed.

Can I go to my car to get something and come back?
We do allow patrons to exit the building and re-enter. However, they must have their ticket to re-enter the venue and may be asked to show valid identification matching the name on the order.

Will security look into my purse?
All guests entering the building are subject to inspection conducted by venue staff. The purpose of an inspection is to ensure the safety of our guests by keeping prohibited items from entering the venue.

Prohibited items include:

  • Video cameras, audio recorders and laser pointers are prohibited.
  • No food, beverage, or containers may be brought into the Savannah Civic Center.
  • No weapons are allowed on property.
  • No smoking is permitted in the building.
  • Prohibited items may be confiscated and violators will be escorted out of the facility without refund.

What is the camera/recording policy?
It is at the discretion of the event if cameras and/or audio recording will be allowed. Most events allow still photography, non-professional cameras with no flash. Tickets takers and security will inform you of the camera policy when you arrive. The facility will not be responsible for holding cameras until the end of the show. Prohibited cameras and/or audio recording will have to be returned to your vehicle prior to the show.

What time do doors open?
Doors to the lobby will open 1 hour prior to the show. Doors to the performance/seats open at varying times based on each show.

Can I come in to use the restroom while I wait for doors to open?
Restrooms will only be available to guests once the doors open. All entry prior to the doors opening is prohibited.

Is there a lost and found?
All items lost and found during an event will be returned the event staff and placed in our security office located in the lobby beside the Johnny Mercer Theatre. Contact event staff during the event or after the event by calling (912) 651-6550. The Savannah Civic Center is not responsible for any lost, stolen, or damaged property.

What are the closest hotels?

Courtyard by Marriott
415 W. Liberty Street
(912) 790-8287

B Historic Savannah
320 Montgomery Street
(888) 662-4683

Springhill Suites
150 Montgomery Street
(912) 629-5300

Ballastone Inn
14 East Oglethorpe Avenue
(912) 236-1484

Hampton Inn & Suites
603 West Oglethorpe
(912) 721-1600

Where do I park for an event? Do you have handicap parking?
The Civic Center has event parking in our parking lot located off Liberty Street, but it is subject to a flat rate fee (cash only) and may not be available for all events. Call us at (912) 651-6550 for more information about parking or see our parking information HERE.

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